Return, Refund & Cancellation Policies

REFUND / RETURN POLICY

We try to provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or if you’ve ordered through a third party delivery company you will need to contact them with your issue.

Please read all sections for the complete policy details.

FOOD ORDERS | ERRORS

If you receive food that is different from what you ordered, we sincerely apologize. Please call us or if you’ve ordered through your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item and we will replace it.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.

FOOD ORDERS | INCOMPLETE

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit.

FOOD | DISSATISFACTION

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make.

Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue.

We will prepare you a new food order.

If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit, after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager.

IMPORTANT

If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

ABOUT ROMANO'S

Romano's has been a meeting place for the business people and families of Vaughan and surrounding areas since 1994 generously serving high quality gourmet Italian food at fair prices. Our menu includes home made pastas, stone oven pizza, steaks and seafood dishes.

Join us for a business lunch and take advantage of our free wifi or take a night off and enjoy a casual family dinner, Romanos will be sure to provide an unforgettable dining experience. Romano's is also widely recognized as everyone's special occasion restaurant with our large dining room, seating up to 150 and can be easily transformed into separated intimate dining areas for your smaller group gatherings; also offering set menu packages to accommodate your budget.